Last Updated: December 5, 2025
Welcome to ODRO. These Terms and Conditions govern your use of our website and purchase of our products. By accessing our website or making a purchase, you agree to be bound by these terms. Please read them carefully before placing an order.
If you do not agree with any part of these terms, please do not use our website or purchase our products.
Please note: We operate a strict no-refund policy on all purchases. Once an order is placed and payment is completed, refunds are generally not available.
The ONLY circumstance under which a refund will be issued is if:
In such cases, we will investigate the non-delivery issue and process a full refund if it is confirmed that the product was not delivered through no fault of the customer.
We encourage customers to carefully review product details, quantities, and shipping information before completing their purchase.
Order cancellations are NOT available. Once an order is placed and payment is confirmed, it cannot be cancelled.
This policy is in place because we process and prepare orders for shipment immediately upon confirmation. Our streamlined fulfillment process ensures quick delivery to our customers, but it also means that orders enter the shipping pipeline very quickly.
Please ensure that you have:
If you have any questions or concerns about a product before purchasing, please contact us at contact@odro.life before placing your order.
We currently ship ODRO products across India. Our shipping network covers urban, suburban, and most rural areas. Please ensure your complete and accurate address is provided during checkout.
Estimated delivery times vary based on your location:
Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, local holidays, courier delays, or other unforeseen circumstances.
Shipping charges are calculated based on your location and order value. Any applicable shipping fees will be displayed at checkout before you complete your purchase.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through our courier partner's website.
If you experience any issues with delivery, including:
Please contact us immediately at contact@odro.life with your order number and details of the issue. We will work with our courier partners to resolve the matter promptly.
Address changes are not possible once an order has been shipped. Please ensure your shipping address is correct before completing your purchase. If you realize you've entered an incorrect address, contact us immediately—we may be able to help if the order hasn't shipped yet.
We strive to provide accurate product descriptions, images, and information on our website. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
If a product offered by ODRO is not as described, your sole remedy is to contact us about non-delivery (if applicable under our refund policy).
We accept various payment methods including credit cards, debit cards, UPI, and other digital payment options. All payments are processed securely through trusted third-party payment gateways.
By providing payment information, you represent and warrant that:
To the fullest extent permitted by law, ODRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website and purchase of products after any such changes constitutes your acceptance of the new Terms and Conditions.
We encourage you to review these terms periodically. The "Last Updated" date at the top of this page indicates when these terms were last revised.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: contact@odro.life
Instagram: @odro.life
Location: Pune, Maharashtra, India